Return Policy

At GLCE ENERGY, we want you to be confident in your purchase. Please read this policy carefully before requesting a return. Our priority is always to resolve issues by replacement first; refunds are issued only where a replacement is not possible or where required by law.

Return Window & Eligibility

You have 14 days from the date of delivery to request a return. We accept returns only for items that are defective due to a fault caused by the seller; in such cases the item will be replaced (subject to availability) or, at our discretion, refunded. To be eligible, the item must be:

  • Unused and uninstalled, in the same condition in which you received it, with its resale value unaffected;
  • In its original, unopened packaging with all accessories, manuals, and documentation included;
  • Accompanied by valid proof of purchase.

Approved returns must be postmarked within 30 days of the original delivery date.

Inspect Your Order on Delivery

If your order arrives damaged, with the wrong item, or with missing parts, please report it through our Contact Us page within 48 hours of delivery, including clear photos or video of the outer packaging, the product, and the shipping label. Claims for visible damage, wrong items, or missing parts submitted after this window may not be accepted.

How to Start a Return (RMA Required)

All returns must be authorized in advance. Do not ship any item back before receiving authorization — unauthorized packages will not be accepted.

  1. Contact us through our Contact Us page (or email contact@glceenergy.com) within 14 days of delivery, with your order number, product serial number, reason for return, and photos or video showing the issue.
  2. Once approved, we will issue a Return Merchandise Authorization (RMA) number and the return address.
  3. Write the RMA number clearly on the shipping label on the outside of the package — not on the product box itself. Packages without a visible RMA number on the shipping label will be refused by our warehouse.

Return Shipping & Costs

Except where the return is due to a seller-caused defect, a wrong item shipped, or transit damage — in which cases GLCE ENERGY covers the cost — all return shipping costs are borne by the buyer. Before shipping, photograph the item, the shipping label, the sealed package, and its recorded weight for your records, and provide the carrier and tracking (air waybill) number after dispatch. The buyer bears the risk of loss in transit; if a returned parcel is lost and never reaches us, we are unable to process a refund or replacement.

Condition & Restocking Fees

Returned items are inspected on arrival. A restocking fee will be deducted from any refund, or the return may be refused, in the following cases:

  • The item is not in its original condition, is damaged, or is missing parts through no fault of the seller;
  • The original packaging is opened, damaged, or missing;
  • The item is returned more than 14 days after receipt without authorization.

Non-Returnable Items

The following are not eligible for return or refund:

  • Products custom-configured, modified, or branded to your specifications;
  • Products that have been used or installed;
  • Gifts or redeemed promotional items, which are non-returnable and cannot be exchanged for cash;
  • Products purchased from a third-party retailer or channel other than GLCE ENERGY — these are subject to that seller's return policy.

This policy applies only to the original consumer and does not apply to any secondary resale.

Replacements & Refunds

Our priority is to provide a replacement for any defective product. A refund is issued only where a replacement is not possible, at our discretion, or where required by law. Once your return is received and inspected, we will email you to confirm receipt and notify you whether your refund is approved or rejected.

If approved, the refund — calculated as your actual purchase price, less any applicable restocking or shipping fees — will be credited to your original method of payment. Returns for long-term defects beyond this return window are handled under our Warranty Policy.

Late or Missing Refunds

If you have not received an approved refund yet, please first check your bank account. Then contact your credit card company — it may take some time before the refund is officially posted. Next, contact your bank, as there is often processing time before a refund appears. If you have done all of this and still have not received your refund, please reach out through our Contact Us page.

Exchanges

We only replace items that are defective or damaged. If you need to exchange an item for the same product, please reach out through our Contact Us page.

Your Statutory Rights

Nothing in this policy limits the rights you have under mandatory consumer-protection law. Customers in the European Union have a statutory right to withdraw from an online purchase within 14 days of delivery without giving a reason, and to receive a refund. Where you exercise this right, the direct cost of returning the goods is borne by you, the goods must be returned without undue delay, and we may reduce the refund to reflect any diminished value resulting from handling beyond what is necessary to establish the nature and characteristics of the product. These statutory rights apply in addition to this policy and are unaffected by it.