Refund policy
At GLCE Energy, we want you to be confident in your purchase. Please read this policy carefully before requesting a return. If a product is defective, our priority is to resolve the issue by replacement first. If you simply change your mind, you can return eligible items as described below. Customers in the European Union also have a statutory right of withdrawal – see “Right of Withdrawal (Customers in the EU)” at the end of this policy. Nothing in this policy limits the rights you have under the mandatory consumer-protection laws of your country.
Return Window & Eligibility
You have 14 days from the date of delivery to request a return.
- Defective item, wrong item or transit damage: we will replace the item (subject to availability) or, where a replacement is not possible, refund it. In these cases we cover the return shipping cost.
- Change of mind: you can return an item that is unused and uninstalled, in the same condition in which you received it, with all accessories, manuals and documentation, and with valid proof of purchase. Items in their unopened original packaging are refunded in full, less the return shipping cost; items that have been opened are subject to the restocking fee described below.
Approved returns must be postmarked within 30 days of the original delivery date.
Inspect Your Order on Delivery
If your order arrives damaged, with the wrong item, or with missing parts, please report it through our Contact Us page within 48 hours of delivery, including clear photos or video of the outer packaging, the product, and the shipping label. This allows us to file a claim with the carrier quickly. For customers outside the European Union, claims for visible damage, wrong items, or missing parts submitted after this window may not be accepted. For customers in the European Union, a late report does not affect your statutory rights.
How to Start a Return (RMA Required)
All returns must be authorized in advance. Please do not ship any item back before receiving authorization and the return address.
- Contact us through our Contact Us page (or email contact@glceenergy.com) within 14 days of delivery, with your order number, the reason for the return and – for a defective item – the product serial number and photos or video showing the issue.
- Once approved, we will issue a Return Merchandise Authorization (RMA) number and the return address.
- Write the RMA number clearly on the shipping label on the outside of the package – not on the product box itself. Packages without a visible RMA number on the shipping label may be refused by our warehouse.
Customers in the European Union may also exercise their right of withdrawal by any clear statement, as described at the end of this policy; the RMA step then simply helps us process your return faster.
Return Shipping & Costs
Except where the return is due to a seller-caused defect, a wrong item shipped, or transit damage – in which cases GLCE Energy covers the cost – all return shipping costs are borne by the buyer. Before shipping, photograph the item, the shipping label, the sealed package, and its recorded weight for your records, and provide the carrier and tracking number after dispatch. The buyer bears the risk of loss in transit; if a returned parcel is lost and never reaches us, we are unable to process a refund or replacement.
Cancellations, Refused & Undeliverable Shipments
Before dispatch: You can cancel your order free of charge until it has shipped. Simply email contact@glceenergy.com with your order number and you will receive a full refund. Once an order has shipped, it can no longer be cancelled and is handled as a return under this policy.
After dispatch: If you refuse delivery, or if a shipment is returned to us as undeliverable (for example because of an incorrect or incomplete address, failed delivery attempts or a parcel that was not collected), this is treated as a return. Your refund is issued only after the parcel has arrived back at our warehouse and been inspected, less:
- the actual return shipping cost charged to us by the carrier; and
- for orders shipped within the United States, also the actual outbound shipping cost we paid, even where shipping was free of charge.
Customers in the European Union: refusing delivery is treated as exercising your statutory right of withdrawal. In that case we deduct only the direct cost of returning the goods; the standard outbound delivery cost is not deducted.
If a parcel arrives with visible transit damage, please photograph the packaging and contact us within 48 hours; no costs are deducted where transit damage is confirmed. Please contact us before refusing a parcel so that we can arrange the return in the most economical way.
Condition & Restocking Fees
Returned items are inspected on arrival. For returns that are not due to a defect, a wrong item or transit damage:
- Unopened, in the sealed original packaging: no restocking fee.
- Opened, but unused, uninstalled and complete: a restocking fee of 15% of the item price is deducted from the refund.
- Used, installed, damaged or incomplete through no fault of the seller, or returned more than 14 days after delivery without authorization: the return may be refused.
The restocking fee does not apply to customers in the European Union who exercise their right of withdrawal; instead, the rules described in “Right of Withdrawal (Customers in the EU)” apply.
Non-Returnable Items
The following are not eligible for return or refund:
- Products custom-configured, modified, or branded to your specifications;
- Products that have been used or installed (customers in the EU: see “Right of Withdrawal” below);
- Gifts or redeemed promotional items, which are non-returnable and cannot be exchanged for cash;
- Products purchased from a third-party retailer or channel other than GLCE Energy – these are subject to that seller's return policy.
This policy applies only to the original consumer and does not apply to any secondary resale.
Replacements & Refunds
For defective products, our priority is to provide a replacement. A refund is issued where a replacement is not possible, at our discretion, or where required by law. Once your return is received and inspected, we will email you to confirm receipt and notify you whether your refund is approved or rejected.
If approved, the refund – calculated as your actual purchase price, less any applicable restocking fee or shipping costs described in this policy – will be credited to your original method of payment. Returns for long-term defects beyond this return window are handled under our Warranty Policy.
Late or Missing Refunds
If you have not received an approved refund yet, please first check your bank account. Then contact your credit card company – it may take some time before the refund is officially posted. Next, contact your bank, as there is often processing time before a refund appears. If you have done all of this and still have not received your refund, please reach out through our Contact Us page.
Exchanges
We only replace items that are defective or damaged. If you need to exchange an item for the same product, please reach out through our Contact Us page.
Right of Withdrawal (Customers in the EU)
If you are a consumer in the European Union, the following applies in addition to – and, where it differs, in place of – the rules above (for example on RMA numbers, packaging, restocking fees and reporting deadlines).
Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods. If you ordered several goods that are delivered separately, the period expires 14 days after you, or a third party indicated by you, acquire physical possession of the last good.
To exercise the right of withdrawal, you must inform us – HONGKONG MEIZHAO PLASTIC MOLDING CO., LIMITED (trading as GLCE Energy), Unit D18, 3/F, Wong King Industrial Building, 2-4 Tai Yau Street, Kowloon, Hong Kong SAR, China, email: contact@glceenergy.com – of your decision to withdraw from this contract by an unequivocal statement (e.g. an email). You may use the model withdrawal form below, but it is not obligatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods to our warehouse in Germany (we will send you the exact return address) without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. For goods that, because of their size or weight (over 31.5 kg), cannot normally be returned by parcel service, the cost of returning the goods is estimated at a maximum of approximately EUR 600, depending on weight and the country of collection; only the actual cost incurred is charged. You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Exceptions
The right of withdrawal does not apply to goods made to your specifications or clearly personalised.
Legal guarantee
In addition, you benefit from the legal guarantee of conformity for at least two years from delivery. Our Warranty Policy applies alongside these statutory rights and does not limit them.
Model withdrawal form
(Complete and return this form only if you wish to withdraw from the contract.)
– To GLCE Energy, email: contact@glceenergy.com:
– I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*):
– Ordered on (*) / received on (*):
– Order number:
– Name of consumer(s):
– Address of consumer(s):
– Signature of consumer(s) (only if this form is notified on paper):
– Date:
(*) Delete as appropriate.
Last updated: 3 November 2026