Shipping Policy
At GLCE ENERGY, we work hard to get your battery to you quickly, safely, and reliably. Please read the following policy carefully before placing your order.
Shipping Costs & Destinations
We proudly offer FREE shipping in the following markets:
- United States — shipped via UPS from our Chino, CA warehouse (13853 Ramona Ave, Chino, CA 91710).
- Europe — shipped via DPD from our Neuss, Germany warehouse (Fuggerstrasse 6, 41468 Neuss, North Rhine-Westphalia).
United States: Free shipping to the contiguous 48 states. Hawaii, Alaska, Puerto Rico, PO Boxes, and APO/FPO addresses are excluded — please Contact Us before ordering.
Europe: Free shipping to mainland (continental) EU countries served by DPD. Islands, remote areas, non-EU countries (including the UK, Switzerland, and Norway), and overseas territories may incur additional charges or may not be available — please Contact Us for a quote.
Order Processing Time
Orders typically require 1 to 3 business days to process and fulfill before dispatch. Orders placed on weekends or holidays are processed the next business day. We're doing everything in our power to get your order out as soon as possible.
Delivery Time
Once dispatched, estimated delivery is 7 to 10 business days, depending on your country or region. Please allow for any public holidays that may affect delivery times.
All delivery timeframes are estimates and guidelines only — specific delivery dates are not guaranteed. Due to the nature of the shipping business, occasional delays are unavoidable.
Tracking
A shipping confirmation email with your tracking number will be sent within 1–2 business days after your order ships. Please note it may take 1–6 days for the carrier (UPS/DPD) to perform the first scan after pickup. You can track your order anytime on our Track My Order page.
Split Shipments (Pre-orders & Back-orders)
If your order contains a pre-ordered or back-ordered item, we will ship all in-stock items immediately and dispatch the remaining items as soon as they become available. So if you order multiple items and receive only part of your order, don't worry — the rest will follow shortly. For pre-order/back-order timing, please refer to the shipping date noted on the product page.
Address Accuracy
Customers are responsible for providing a complete and accurate shipping address. GLCE ENERGY is not responsible for delays, losses, or additional charges resulting from an incorrect or incomplete address. Please double-check your details at checkout.
Lost or Stolen Packages
GLCE ENERGY is not responsible for packages lost or stolen after delivery is confirmed by the carrier. If your tracking shows the package was delivered but you have not received it, please:
- Contact your shipping carrier (UPS/DPD) directly using the details on our Tracking Page.
- If the issue remains unresolved, reach out through our Contact Us page within 3 business days of the marked delivery date so we can assist.
Damaged Packages
If your order arrives visibly damaged, please reach out through our Contact Us page immediately, including photos of the packaging and product. We will help resolve the issue as quickly as possible.
Important Notice
We strongly recommend waiting until your battery has arrived and been inspected before scheduling any installation or professional service. GLCE ENERGY is not responsible for costs incurred from installations scheduled before delivery.
Questions?
For any shipping-related questions, please reach out through our Contact Us page. We aim to respond within 24 hours.